Create report with interactive filters in ServiceNow

 

Let’s say you want to create an interactive filter to filter the Opened Incident SLAs for a specific period.

Steps

• Create report Open Incident by Priority (based on incident SLA database view)

Note: incident_sla is a database view and not a table.

• Navigate to Reports > Administration > Interactive Filters
• Create interactive filter Incident SLA Opened

• Create interactive filter date Incident SLA Opened

• Create a new tab in the Open Incidents Reports Dashboard Breached Incident SLAs Pivot

• Add the newly created report and interactive filter to this tab via Add Widgets