Certificate Management 101

Intro to Certificate Management in ServiceNow

What is TLS/SSL certificate

For more info on what and how digital certificates work, have a look here:

• https://www.youtube.com/watch?v=kAaIYRJoJkc&ab_channel=OneMarcFifty 
• https://www.youtube.com/watch?v=Z81jegMCrfk 
• https://www.youtube.com/watch?v=5lYQRuzdZr0&ab_channel=OneMarcFifty
• https://www.youtube.com/watch?v=VH4gXcvkmOY&t=58s&ab_channel=ChristianLempa 

Challenges

Prevent outages from expired certificates 

Security issues 

Benefits

Increase certificate fulfillment efficiency 

Blind spot detection on expiry of TLS certs 

Insights to cert Inventory 

ITSM Workflow 

• Cert Request fulfilment 
• Cert Renewal tasks 

Solution 

Discovery of TLS Certificates 

Which of these Certificate Authorities does your organization use? 

• Entrust 
• DigiCert 
• Microsoft 
• GoDaddy 
• Sectigo 
• GlobalSign
• Let's Encrypt 

Request management (Service Catalog) 

SN provides OOTB catalog items to request new certificates; to renew certificates or to revoke them. 

Task management

SN provides proactive and reactive task measurements in task management. 

For more info check the product on SN:

• https://www.servicenow.com/products/it-operations-management/what-is-certificate-management.html?state=seamless