Citizen Development 101

 

Citizen Development in ServiceNow

What is Citizen Development?

• Citizen Development Concept is a way of working with business to empower business individuals to be creative about solving their problems leveraging easy- to-approach tools and processes
• Citizen Development concept is defined and deployed as a part of Sasol IM Modernisation

Who is a Citizen Developer?

• A citizen developer is a Sasol employee who creates new business applications for consumption by others using development and runtime environments sanctioned by corporate IT

Why Citizen Development?

• It provides business users with a "safe place to innovate" to develop solutions in an agile and iterative fashion.
• Business users can develop solutions for their own businesses with or without IT collaboration using low code development platforms

PS. for more info on learning about citizen development, check out these workshops: 

• Make Citizen Development Work for You
• Empowering Citizen Devs with Delegated Development

Empowering tools for Citizen Developers

App Engine Studio (AES)

Useful links to learn AES:

• Get Started with App Engine Studio
• The what, why, and how of deploying App Engine Studio
• Create apps fast with App Engine Studio
• Create a simple custom app in ServiceNow
• Building an app template with AES

UI Builder

Useful links to learn UI Builder:

• ServiceNow UI Builder Free Course
• UI Builder 101

Creator Workflows

Useful links to learn Creator Workflows:

• Creator Workflows: Learn, Build and Govern Webinar

Creator Studio

Useful links to learn Creator Studio:

• Creator Studio - Creator Toolbox - ServiceNow Developer Prorgam

Catalog Builder

Useful links to learn Catalog Builder:

• Deep dive into Catalog Builder

Decision Builder

Useful links to learn Decision Builder:

• Getting Started with Decision Builder